PART ONE TELEPHONE MANAGEMENT, 1
1.11 How to Use This Book, 1
1.21 Telephone Triage and Advice: How to Delegate in Office Practice, 5
1.31 Medications by Telephone: Prescription and Nonprescription, 24
1.41 Telephone Equipment, 33
1.51 Components of Effective Telephone Encounters, 35
1.61 How to Use the Telephone Protocols for Training Nurses and Physicians, 39
PART TWO EMERGENCY CALLS, 41
2.11 Anaphylaxis (Severe Allergic Reaction), 41
2.21 Choking, 44
2.31 Confusion (Delirium), 49
2.41 Fainting, 53
2.51 Poisoning (Ingestion), 57
2.61 Respiratory Distress (Breathing Difficulty, Severe), 62
2.71 Seizure with Fever (Febrile Seizure), 67
2.81 Seizure without Fever, 71
PART THREE TRAUMA (INJURY) CALLS, 75
3.11 Bone, Muscle, Joint, and Ligament Trauma, 75
3.21 Ear Trauma, 80
3.31 Eye Trauma, 82
3.41 Finger and Toe Trauma, 85
3.51 Genital Trauma, 89
3.61 Head Trauma, 92
3.71 Mouth Trauma, 98
3.81 Nose Trauma, 102
3.91 Skin Trauma (Cuts, Scrapes, and Bruises), 105
3.10 Puncture Wound, 108
3.11 Tooth Trauma, 112
PART FOUR NEWBORN AND INFANT CALLS, 117
4.11 Bottle (Formula) Feeding Questions, 117
4.21 Breast Feeding Questions, 124
4.31 Crying Baby Younger Than 3 Months, 129
4.41 Crying Child Older Than 3 Months, 136
4.51 Diaper Rash, 140
4.61 Jaundiced Newborn, 144
4.71 Newborn Appearance, 148
4.81 Newborn Rashes and Birthmarks, 153
4.91 Spitting Up, 157
4.10 Thrush, 161
PART FIVE SYMPTOM OR DISEASE CALLS, 165
5.11 Abdominal Pain, 165
5.21 Asthma Attack, 170
5.31 Athlete’s Foot, 177
5.41 Bee or Wasp Sting, 179
5.51 Bite, Animal or Human, 184
5.61 Bite, Insect, 190
5.71 Bite, Spider, 195
5.81 Bite, Tick, 199
5.91 Breath-holding Spell, 203
5.10 Burn, 207
5.11 Chest Pain, 212
5.12 Chickenpox (Varicella), 216
5.13 Cold, 222
5.14 Constipation, 228
5.15 Cough, 236
5.16 Croup, 244
5.17 Diarrhea, 249
5.18 Earache, 258
5.19 Ear Congestion, 262
5.20 Ear Discharge, 265
5.21 Ear, Swimmer’s (Otitis Externa), 268
5.22 Eye Allergy, 271
5.23 Eye, Chemical In, 274
5.24 Eye, Foreign Body, 277
5.25 Eye, Red (without Pus), 280
5.26 Eye, with Pus, 284
5.27 Fever, 288
5.28 Fifth Disease (Erythema Infectiosum), 302
5.29 Fluid Intake, Decreased, 305
5.30 Groin or Scrotum Swelling, 309
5.31 Hand-Foot-and-Mouth Disease, 312
5.32 Hay Fever (Allergic Rhinitis), 315
5.33 Headache, 319
5.34 Hives (Urticaria), 323
5.35 Immunizations: Recommended Schedule, 327
5.36 Immunization Reactions, 327
5.37 Impetigo, 334
5.38 Infection Exposure, 338
5.39 Lice (Pediculosis), 340
5.40 Limb Pain, 344
5.41 Lymph Nodes, Swollen, 347
5.42 Menstrual Cramps (Dysmenorrhea), 352
5.43 Mouth Ulcers, 356
